{"id":1918,"date":"2022-06-20T16:34:02","date_gmt":"2022-06-20T09:34:02","guid":{"rendered":"https:\/\/microlab.vn\/?page_id=1918"},"modified":"2022-11-28T16:25:54","modified_gmt":"2022-11-28T09:25:54","slug":"rapoo","status":"publish","type":"page","link":"https:\/\/namthanh.com.vn\/en\/bao-hanh\/rapoo\/","title":{"rendered":"Rapoo"},"content":{"rendered":"
\n

PRODUCT WARRANTY POLICY RAPOO<\/strong><\/span><\/h3>\n
\n

I-\u00a0\u00a0 WARRANTY MODE<\/strong><\/span><\/h4>\n

1.\u00a0\u00a0 Object of warranty <\/span><\/strong><\/p>\n

–\u00a0\u00a0 Agent buying goods directly at the Company <\/span><\/p>\n

–\u00a0\u00a0 Agents do not buy directly from the company <\/span><\/p>\n

–\u00a0\u00a0 Ultimate Consumer<\/span><\/p>\n

2.\u00a0\u00a0 \u00a0Warranty period:<\/span><\/strong><\/p>\n

–\u00a0\u00a0 \u00a024 months warranty.<\/span><\/p>\n

3.\u00a0\u00a0 \u00a0Warranty return time: <\/span><\/strong><\/p>\n<\/div>\n

–\u00a0\u00a0 For Rapoo products <\/span><\/div>\n
–\u00a0 \u00a0For products that have been sold within 01 month, if defective, Nam Thanh commits to immediately exchange for a 100% new product.<\/span><\/div>\n

+ For products sold for more than 01 month, Nam Thanh will exchange for equivalent products during the warranty period.3.1 Customers in Hanoi (Customers send and receive warranty directly at \u00a0No. 38 TT4A Urban Van Restaurant – Yen Phuc – Phuc La – Ha Dong – Hanoi)<\/span>+ Return warranty within 03 working days from the date of receipt for all Rapoo products<\/span>
\nGeneral Note: <\/span><\/em>– Warranty return time does not include holidays and Sundays <\/span>– Time to receive goods under warranty: All days of the week except holidays, Saturday afternoon, Sunday.<\/span>
\n3.2 Customers in provinces<\/strong> (Customers send and receive warranty indirectly through garages, delivery services …)<\/span>– The warranty period is applied as above plus 02 days to pack and send warranty goods via garage, delivery … <\/span>–\u00a0 In case the customer\u00a0 sends the strip for many days in a row or sends many warranty products at the same time, the warranty return time is calculated according to the time of the product with the longest warranty period but not exceeding 07 working days. work from the date of receipt.<\/span>
\nSome notes for customers in provinces:<\/span><\/em><\/span>– Customers bear the cost of sending warranty goods, Nam Thanh Company bears the cost of sending and returning warranty goods (01 way) –\u00a0Applicable to customers who are Agents with a contract in principle.<\/span>– Customers can use the courier service to the warranty delivery address (\u00a0 No. 38 TT4A Van Quan Urban – Yen Phuc – Phuc La – Ha Dong – Hanoi) or Nam Thanh Company will arrange staff pick up warranty goods at shipping points in Hanoi.<\/span>– Goods sent (returned goods) with warranty must be packed in a box with a delivery note clearly stating the date, type, quantity, and serial number. In case the quantity of warranty goods actually received (or returned) does not match the attached delivery note, Nam Thanh Company (or the customer) will be responsible for notifying immediately so that the two parties can coordinate to compare and resolve. . After 03 days from the date of receipt of goods under warranty, all complaints about the lack of goods by both parties will be null and void.<\/span>– Before sending goods (or returning goods) must notify (mail, chat, call) to the warranty staff (if sending (returning) at the shipping point)<\/span>
\n3.3 Some special cases:<\/strong><\/span>
\n–\u00a0 In case there is no warranty return or the product category is no longer distributed. Customers will be paid with another product of equal value and use value as agreed between the two parties. <\/span>– In case of disagreement on equivalent products, Nam Thanh Company will refund money according to the following plan:<\/span>
\n\"\"<\/span>
\n4. Nam Thanh warranty center:<\/strong><\/span><\/span><\/span><\/span><\/p>\n

– Location: Nam Thanh Technology and Technology Joint Stock Company – Address: \u00a0No. 38 TT4A Van Quan Urban – Yen Phuc – Phuc La – Ha Dong – Hanoi. <\/span><\/p>\n

– Warranty team leader: Mr.Nam, contact phone number: 0243.7834527\u00a0 or 0943136014.<\/span><\/p>\n<\/div>\n

II- CONDITIONS FOR WARRANTY<\/strong><\/span><\/h4>\n

–\u00a0\u00a0 All products distributed by Nam Thanh Company <\/span><\/p>\n

–\u00a0\u00a0 \u00a0Products within the warranty period are based on the series of products sold <\/span><\/p>\n

–\u00a0\u00a0 \u00a0Warranty only for products used under normal conditions and due to manufacturer’s fault. <\/span><\/p>\n

–\u00a0\u00a0 \u00a0In addition to the above conditions, Nam Thanh Company will receive repair services according to the prior agreement between the two parties.<\/span><\/p>\n

The following cases are considered as breach of warranty conditions:<\/span><\/strong><\/em><\/p>\n

1.\u00a0\u00a0 \u00a0Product is consumed during use: (battery, signal wire, controller) <\/span><\/p>\n

2.\u00a0\u00a0 \u00a0Invalid serial number, bar code (unreadable blurred, scraped, repaired, torn, peeled, …) <\/span><\/p>\n

3.\u00a0\u00a0 \u00a0Defective products due to force majeure (flood, abnormal power supply\u2026.) <\/span><\/p>\n

4.\u00a0\u00a0 \u00a0Defective product due to customer error (drop, impact, improper transportation\/installation, improper storage and use conditions of the manufacturer with signs of insect invasion, oxygen, etc.) goods, self-repair within the warranty period)<\/span><\/p>\n

The above warranty policy is officially applied by Nam Thanh Technology and Technology Joint Stock Company from January 1, 2022. All previous warranties contrary to the above regime are no longer valid.<\/span><\/strong><\/span><\/p>\n

III. <\/strong><\/span>SEARCH SERIAL NUMBER GENUINE RAPOO PRODUCTS.<\/span><\/strong><\/h4>\n

Currently on the market there are a number of counterfeit Rapoo branded products, causing damage to consumers and Rapoo’s reputation. To help customers identify genuine products, Rapoo offers a form of checking the product’s serial number directly on the website http:\/\/rapoo.com.vn\/tra-cuu.aspx. Consumers enter the Serial number to check if their Rapoo product is genuine or not.<\/h4>\n
Step 1: Find the Serial Number of the Rapoo product<\/strong><\/span><\/div>\n
\n

The Serial number of Rapoo products (including wireless mouse products, wireless keyboards, wireless keyboard mouse sets) can be found on the product packaging.<\/span><\/p>\n<\/div>\n

\n
\n

Step 2: Enter the Serial number in the search box<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n

Enter the correct Serial number in the search box below to check the genuine Rapoo product:<\/span><\/p>\n\n Check INSURANCE<\/span>\n <\/a>\n\n","protected":false},"excerpt":{"rendered":"

PRODUCT WARRANTY POLICY RAPOO I-\u00a0\u00a0 WARRANTY MODE 1.\u00a0\u00a0 Object of warranty –\u00a0\u00a0 Agent buying goods directly at the Company –\u00a0\u00a0 Agents do not buy directly from the company –\u00a0\u00a0 Ultimate Consumer 2.\u00a0\u00a0 \u00a0Warranty period: –\u00a0\u00a0 \u00a024 months warranty. 3.\u00a0\u00a0 \u00a0Warranty return time: –\u00a0\u00a0 For Rapoo products –\u00a0 \u00a0For products that have been sold within 01…<\/p>\n","protected":false},"author":3,"featured_media":1766,"parent":559,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-right-sidebar.php","meta":[],"yoast_head":"\nRapoo - Nam Th\u00e0nh<\/title>\n<meta name=\"description\" content=\"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh v\u00e0 tra c\u1ee9u seri s\u1ea3n ph\u1ea9m Rapoo\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/namthanh.com.vn\/en\/bao-hanh\/rapoo\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rapoo - 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