{"id":1921,"date":"2022-06-21T13:27:58","date_gmt":"2022-06-21T06:27:58","guid":{"rendered":"https:\/\/microlab.vn\/?page_id=1921"},"modified":"2022-11-28T16:04:25","modified_gmt":"2022-11-28T09:04:25","slug":"tp-link","status":"publish","type":"page","link":"https:\/\/namthanh.com.vn\/en\/bao-hanh\/tp-link\/","title":{"rendered":"Tp-Link"},"content":{"rendered":"<div class=\"supportContent\">\n<div class=\"supportContent\">\n<h3 id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\">TP-LINK PRODUCT WARRANTY POLICY<\/span><\/h3>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">Nam Thanh provides limited warranty service for all TP-Link products distributed by Nam Thanh. The warranty will cover damage to the device body, antenna and power supply unit due to component or manufacturing defect. The warranty will not cover the product packaging, cables, software, technical data and other accessories.<\/span><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">Nam Thanh will\u00a0renew warranty equipment\u00a0in the form of\u00a01 for 1 \u0111\u1ed5ifor products that fully meet TP-Link&#8217;s Limited Warranty Regulations.<\/span><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">The highest value of TP-Link warranty and exchange from Nam Thanh will be equal to or not higher than the selling price of the device.<\/span><\/p>\n<h4><span style=\"color: #000000;\"><strong>I-\u00a0 \u00a0 \u00a0<\/strong><\/span><strong><span class=\"Y2IQFc\" lang=\"en\">WARRANTY<\/span><\/strong><\/h4>\n<p><span style=\"color: #000000;\"><strong>1.\u00a0<\/strong> <\/span><strong><span class=\"Y2IQFc\" lang=\"en\">Warranty subject<\/span><\/strong><\/div>\n<ul>\n<li class=\"supportContent\"><span style=\"color: #282828;\">Purchasing agent directly at the Company<\/span><\/li>\n<li class=\"supportContent\"><span style=\"color: #282828;\">Agents do not buy directly from the company<\/span><\/li>\n<li class=\"supportContent\"><span style=\"color: #282828;\">The final consumer has a product that is sold by Nam Thanh company (or has a warranty stamp of Anh Ngoc company)<\/span><\/li>\n<\/ul>\n<p><strong style=\"color: #000000;\">2. <\/strong><span style=\"color: #282828;\"><strong><span class=\"Y2IQFc\" lang=\"en\">Warranty period: <\/span><\/strong><span class=\"Y2IQFc\" lang=\"en\">Devices in different product categories will have different warranty periods based on the table below:<\/span><\/span><\/p>\n<table style=\"width: 99.7375%; height: 260px;\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr style=\"height: 52px;\">\n<td style=\"width: 44.9541%; text-align: center; height: 52px;\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><strong><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">Product portfolio<\/span><\/strong><\/p>\n<\/td>\n<td style=\"width: 89.6789%; text-align: center; height: 52px;\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><strong><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">Warranty period for end users<\/span><\/strong><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 44.9541%; height: 52px;\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">SOHO Networking Equipment<\/span><\/p>\n<\/td>\n<td style=\"width: 89.6789%; text-align: center; height: 52px;\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">24 months<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 44.9541%; height: 52px;\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">SMB Networking Device<\/span><\/p>\n<\/td>\n<td style=\"width: 89.6789%; text-align: center; height: 52px;\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">36 months<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 44.9541%; height: 52px;\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">Accessory<\/span><\/p>\n<\/td>\n<td style=\"width: 89.6789%; text-align: center; height: 52px;\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">12 months<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 44.9541%; height: 52px;\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">Battery (Supplied with device)<\/span><\/p>\n<\/td>\n<td style=\"width: 89.6789%; text-align: center; height: 52px;\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">6 months<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div><\/div>\n<div class=\"supportContent\"><strong><span style=\"color: #000000;\">3.<span style=\"color: #282828;\">\u00a0<\/span><\/span><\/strong><span style=\"color: #282828;\"><strong><span class=\"Y2IQFc\" lang=\"en\">Warranty return time:<\/span><\/strong><\/span><span style=\"color: #000000;\"><strong>3.1 <\/strong><\/span><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\"><strong>Customers in Hanoi<\/strong>\u00a0 (Customers send and receive warranty directly at No. 38 TT4A Van Quan Urban &#8211; Yen Phuc &#8211; Phuc La &#8211; Ha Dong &#8211; Hanoi)<\/span><\/p>\n<p><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">-Customers who bring defective products to Nam Thanh directly will be checked and renewed within 24 hours.<\/span><\/p>\n<p><span style=\"color: #282828;\"><em><span class=\"Y2IQFc\" lang=\"en\">General Note: <\/span><\/em><\/span><\/div>\n<div class=\"supportContent\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">&#8211; Warranty return time does not include holidays and Sundays <\/span><\/div>\n<p class=\"supportContent\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">&#8211; Time to receive goods under warranty: All days of the week except holidays, Saturday afternoon, Sunday.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>3.2 <\/strong><\/span><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\"><strong>Customers in provinces<\/strong>\u00a0 (Customers send and receive warranty indirectly through garages, delivery services &#8230;)<\/span><\/p>\n<p><span style=\"color: #282828;\">&#8211; <span class=\"Y2IQFc\" lang=\"en\">Time to return warranty does not exceed 03 days from the date of receipt of warranty goods. (03 days to pack and send warranty goods via garage, delivery &#8230;).<\/span><\/span><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><strong><em><span class=\"Y2IQFc\" lang=\"en\">Some notes for customers in provinces:<\/span><\/em><\/strong><\/p>\n<p><span style=\"color: #000000;\"><em>&#8211; <\/em><\/span><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">Customers bear the cost of sending warranty goods, Nam Thanh Company bears the cost of sending and returning warranty goods (01 way) &#8211; Applicable to customers who are Agents who have signed a contract.<\/span><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\">&#8211;<span style=\"color: #282828;\"> Customers can use the courier service to the warranty delivery address (\u00a0 No. 38 TT4A Van Quan Urban &#8211; Yen Phuc &#8211; Phuc La &#8211; Ha Dong &#8211; Hanoi) or Nam Thanh Company will arrange staff pick up warranty goods at shipping points in Hanoi.<\/span><\/span><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">&#8211; Goods sent (returned goods) with warranty must be packed in a box with a delivery note clearly stating the date, type, quantity, and serial number. In case the quantity of warranty goods actually received (or returned) does not match the attached delivery note, Nam Thanh Company (or the customer) will be responsible for notifying immediately so that the two parties can coordinate to compare and resolve. . After 03 days from the date of receipt of goods under warranty, all complaints about the lack of goods by both parties will be null and void.<\/span><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">&#8211; Before sending goods (or returning goods) must notify (mail, chat, call) to the warranty staff (if sending (returning) at the shipping point).<\/span><\/p>\n<p class=\"supportContent\"><span style=\"color: #000000;\"><strong>3.3<\/strong> <\/span><span style=\"color: #282828;\"><strong><span class=\"Y2IQFc\" lang=\"en\">Some special cases<\/span><\/strong><\/span><\/p>\n<p><span style=\"color: #282828;\">&#8211; <span class=\"Y2IQFc\" lang=\"en\">In case there is no warranty return or the product category is no longer distributed. Customers will be exchanged with another new product of equal value and use value as agreed between the two parties. <\/span><\/span><\/p>\n<p><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">&#8211; In case of disagreement on equivalent products, Nam Thanh Company will refund money according to the following plan:<\/span><\/p>\n<p class=\"supportContent\"><span style=\"color: #282828;\"><strong>4.\u00a0\u00a0\u00a0 Nam Thanh warranty center:<\/strong><\/span><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">&#8211; Location: Nam Thanh Engineering and Technology Joint Stock Company &#8211; Address: No. 38 TT4A Van Quan Urban &#8211; Yen Phuc &#8211; Phuc La &#8211; Ha Dong &#8211; Hanoi.<\/span><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">&#8211; Warranty team leader: Mr. Nam, contact phone number: 0243.7834530\u00a0 or 0943136014.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>II-\u00a0<\/strong><\/span><span style=\"color: #282828;\"><strong><span class=\"Y2IQFc\" lang=\"en\">CONDITIONS FOR WARRANTY<\/span><\/strong><\/span><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">&#8211; \u00a0Technical support for customers such as telephone support with installation guide questions, product information, will be provided but not under warranty. The warranty covers only hardware failures that occur under normal use during the warranty period.<\/span><\/p>\n<p class=\"supportContent\"><span style=\"color: #282828;\"><em>The following cases are considered as breach of warranty conditions:<\/em><\/span><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">a. The device&#8217;s warranty has expired. <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">b. The device is not distributed\/sold by TP-Link Vietnam; <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">c. The product has been interfered with, repaired or changed by an individual\/organization not authorized by TP-Link Vietnam; <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">d. The Serial Number has been tampered with, torn, faded, or removed; <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">e. Warranty stamp (if any) has been torn or removed;<\/span><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">f. Damage caused by accident, natural disaster, accidental or intentional misuse or misuse, failure to maintain or improper maintenance, or use under abnormal conditions; <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">g. Damage caused by the user or the product being soaked in water; <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">h. Damage caused by use or storage under conditions beyond those described in detail in the Instructions for Use; <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">i. Damage caused by the use of parts not manufactured or sold\/distributed by TP-Link Vietnam;<\/span><\/p>\n<p class=\"supportContent\"><span style=\"color: #282828;\">j. Using third-party software on TP-Link products <\/span><\/p>\n<p class=\"supportContent\"><span style=\"color: #282828;\">k. Damage caused by the use of third-party software or by viruses; <\/span><\/p>\n<p class=\"supportContent\"><span style=\"color: #282828;\">l. Software and data are lost during repair or replacement;<\/span><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" style=\"text-align: justify;\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span style=\"color: #282828;\"><strong><span class=\"Y2IQFc\" lang=\"en\">The above warranty policy is officially applied by Nam Thanh Technology and Technology Joint Stock Company from January 1, 2022. All previous warranties contrary to the above regime are no longer valid.<\/span><\/strong><\/span><\/p>\n<h3><strong><span style=\"color: #282828;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 100%;\">III.<\/span><span class=\"Y2IQFc\" lang=\"en\">SEARCH SERIAL NUMBER OF GENUINE TP-LINK PRODUCTS<\/span><\/span><\/strong><\/h3>\n<div id=\"tw-target-text-container\" class=\"tw-ta-container F0azHf tw-nfl\" tabindex=\"0\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">To help customers identify products distributed by Nam Thanh company, Nam Thanh company offers a form of checking the product&#8217;s Serial number. Consumers enter the Serial number to check if their Tp-Link products are genuine or not.<\/span><\/p>\n<\/div>\n<div class=\"supportContent\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\"><strong>Step 1:<\/strong> Find the serial number of the TP-Link product<\/span><\/p>\n<div>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\">The TP-Link product&#8217;s serial number can be found on the packaging and on the product itself.<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"contentModule\">\n<div class=\"text\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span style=\"color: #282828;\"><em><span class=\"Y2IQFc\" lang=\"en\">Note: The Serial Number is affixed on both the packaging and the back of the product and these 2 Serial Numbers must match.<\/span><\/em><\/span><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"B\u1ea3n d\u1ecbch\"><span class=\"Y2IQFc\" lang=\"en\" style=\"color: #282828;\"><strong>Step 2<\/strong>: Enter the Serial number in the search box.<\/span><\/p>\n<\/div>\n<\/div>\n<a href=\"http:\/\/microlab.vn\/vn\/Tra-cuu-bao-hanh\/TPLink.aspx\" target=\"_self\" class=\"button primary\"  >\n    <span>Check INSURANCE<\/span>\n  <\/a>\n\n","protected":false},"excerpt":{"rendered":"<p>TP-LINK PRODUCT WARRANTY POLICY Nam Thanh provides limited warranty service for all TP-Link products distributed by Nam Thanh. The warranty will cover damage to the device body, antenna and power supply unit due to component or manufacturing defect. The warranty will not cover the product packaging, cables, software, technical data and other accessories. 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