– Time to receive goods under warranty: All days of the week except holidays, Saturday afternoon, Sunday.

3.2 Customers in provinces  (Customers send and receive warranty indirectly through garages, delivery services …)

– Time to return warranty does not exceed 03 days from the date of receipt of warranty goods. (03 days to pack and send warranty goods via garage, delivery …).

Some notes for customers in provinces:

– Customers bear the cost of sending warranty goods, Nam Thanh Company bears the cost of sending and returning warranty goods (01 way) – Applicable to customers who are Agents who have signed a contract.

– Customers can use the courier service to the warranty delivery address (  No. 38 TT4A Van Quan Urban – Yen Phuc – Phuc La – Ha Dong – Hanoi) or Nam Thanh Company will arrange staff pick up warranty goods at shipping points in Hanoi.

– Goods sent (returned goods) with warranty must be packed in a box with a delivery note clearly stating the date, type, quantity, and serial number. In case the quantity of warranty goods actually received (or returned) does not match the attached delivery note, Nam Thanh Company (or the customer) will be responsible for notifying immediately so that the two parties can coordinate to compare and resolve. . After 03 days from the date of receipt of goods under warranty, all complaints about the lack of goods by both parties will be null and void.

– Before sending goods (or returning goods) must notify (mail, chat, call) to the warranty staff (if sending (returning) at the shipping point).

3.3 Some special cases

– In case there is no warranty return or the product category is no longer distributed. Customers will be exchanged with another new product of equal value and use value as agreed between the two parties.

– In case of disagreement on equivalent products, Nam Thanh Company will refund money according to the following plan:

4.    Nam Thanh warranty center:

– Location: Nam Thanh Engineering and Technology Joint Stock Company – Address: No. 38 TT4A Van Quan Urban – Yen Phuc – Phuc La – Ha Dong – Hanoi.

– Warranty team leader: Mr. Nam, contact phone number: 0243.7834530  or 0943136014.

II- CONDITIONS FOR WARRANTY

–  Technical support for customers such as telephone support with installation guide questions, product information, will be provided but not under warranty. The warranty covers only hardware failures that occur under normal use during the warranty period.

The following cases are considered as breach of warranty conditions:

a. The device’s warranty has expired.

b. The device is not distributed/sold by TP-Link Vietnam;

c. The product has been interfered with, repaired or changed by an individual/organization not authorized by TP-Link Vietnam;

d. The Serial Number has been tampered with, torn, faded, or removed;

e. Warranty stamp (if any) has been torn or removed;

f. Damage caused by accident, natural disaster, accidental or intentional misuse or misuse, failure to maintain or improper maintenance, or use under abnormal conditions;

g. Damage caused by the user or the product being soaked in water;

h. Damage caused by use or storage under conditions beyond those described in detail in the Instructions for Use;

i. Damage caused by the use of parts not manufactured or sold/distributed by TP-Link Vietnam;

j. Using third-party software on TP-Link products

k. Damage caused by the use of third-party software or by viruses;

l. Software and data are lost during repair or replacement;

The above warranty policy is officially applied by Nam Thanh Technology and Technology Joint Stock Company from January 1, 2022. All previous warranties contrary to the above regime are no longer valid.

III.SEARCH SERIAL NUMBER OF GENUINE TP-LINK PRODUCTS

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